Password and privacy

What should I do if I have forgotten my password? 

Once your purchases have been selected and added to the basket you reach the ‘Identification’ section. In the field reserved for this purpose, indicate the email address with which you have defined your profile and click on the link ‘I have forgotten my password.’ An email will be sent to you in the next couple of minutes. It will allow you to reset your password.

Please note: it is only possible to register with a single email address. Even though a password can be resent in the event of it being forgotten or lost, the same will not be true with your email address. 

How can I change my password? 

If you wish to change your password, you must follow the same procedure as that described in the section above (‘What should I do if I have forgotten my password?’).

Our data fields require a strong password, which must contain a minimum of 8 characters containing symbols, upper- and lower-case letters and special characters.

Can I change my personal data?

Once in your basket (after having added an item), you can change your personal data. You can change your various addresses and your job title.

What is Larcier-Intersentia policy regarding the protection of privacy?

Our privacy protection policy is accessible via the specific link which appears at the bottom of every page on the website. You can also consult our policy regarding cookies.