Payment and delivery
Are online payments secure?
The online payment module is managed by a specialised partner. You can find more information concerning the level of security offered by this service provider by following the link:
What are the shipping costs?
The table below shows the fees charged at this time for any order made on our websites to delivery addresses located in the following zones.
|Zone||< 500 gr||< 1 kg||< 5 kg||< 10 kg|
|United Kingdom||€16.99||€16.99 €||from €17.99 to €20.99||de €21.99 à €26.99|
|Belgium||€2.99||€3.99 €||from €4.99 to €6.99||€6.99|
|Reste of the EU*||€24.99||€29.99||from €34.99 to €49.99||from €54.99 to €74.99|
|Switzerland||€24.99||€29.99||from €34.99 to €49.99||from €54.99 to €74.99|
|Rest of the world (including French Overseas Departments and Territories)||€38.99||€49.99||from €61.99 to €94.99||from €105.99 to €150.99|
* Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden.
The shipping costs charged to you will be indicated at the second stage of the order, in the order summary. If, for reasons of availability, the Group delivers the order over several shipments, the processing and shipment fees will only be invoiced once.
What VAT rate is applied?
All our orders are processed and shipped by our distributor, whose head office is in Belgium. The VAT rate thus amounts to 6%.
The orders invoiced and delivered to a State outside the European Union (for example, Switzerland, Canada or Morocco) are invoiced excluding VAT.
What payment methods do you accept?
To complete the payment for your order, we suggest that you pay:
By secured transaction by means of one of the following credit cards: Visa, MasterCard, Bancontact / Mister cash.
On receipt of the invoice in the case of delivery in Belgium. Payment on receipt of the invoice is possible for an amount lower than 250 € for the first order with no amount limit for subsequent orders.
Please note: Payments by cheque are no longer accepted by our customer service department.
What are the delivery times?
All the items for online sale on our website catalogue are generally shipped within 48 working hours.
For Belgium, France and Luxembourg, the actual delivery is usually carried out within 2 to 5 working days after receipt of the order. The average delivery times for other countries depend exclusively on Chronopost International and may thus prove to be longer.
How to create my shipping/invoicing address?
Once your customer account has been created, you can manage your shipping addresses by means of your customer area.
In the ‘Address Book’ tab, you will be able to fill in your shipping address as well as your invoicing address.
You will also be able to establish default addresses and/or add others.
Who should I contact in the event of a problem concerning an online order?
Contact just our customer service department at the following address:firstname.lastname@example.org
If you are a consumer and would like an out-of-court settlement, you can also use the platform: Online Dispute Resolution.